KCP&L is prepared to help customers who face high electricity bills following this winter.
As the Missouri Public Service Commission Cold Weather Rules end next week, KCP&L urges customers who are behind on bills to contact KCP&L prior to April 1.
“We understand some of our customers may be experiencing financial difficulties causing them to fall behind on their electric bills,” said Lori Shaffer, senior manager of KCP&L Customer Relations. “We want to assist those customers in their search for payment solutions and if possible, connect them to local agency funding programs.”
By contacting KCP&L before the end of the month, customers who are behind on their electric bill can establish a payment plan. In Missouri the Cold Weather Rule is in effect Nov. 1 through March 31 each year and prohibits all utilities from disconnecting service based on lack of payment during extremely cold temperatures. The rule also provides payment arrangements for up to 12 months.
In addition to the rules’ payment arrangements, KCP&L has various programs and services to help customers. Customers who are interested in payment options should visit “Financial Assistance Programs” at www.kcpl.com. This site highlights customer assistance available at KCP&L as well as other agencies; customers can access information about various financial assistance programs they may qualify for in each state.
Residential customers who have past-due balances and haven’t contacted KCP&L to discuss payment arrangements will be subject to service disconnection at the beginning of April.
To help someone who has fallen behind in their bills consider an Energy Gift. For additional information visit: http://www.kcpl.com/EnergyGift.