Be prepared for storm season

April 11, 2014 

Spring storm season has begun and KCP&L wants to ensure customers are prepared. In the Midwest, severe spring storms are most likely to occur April through July.

“As a utility, storms are a part of our standard operating procedure, but the severity and extent of damage is the unknown for every storm season,” said Chris Kurtz, Senior Director of Operations. “Our crews train, practice and prepare throughout the year for all types of storm scenarios and we want to make sure our customers are equally prepared.”

Customers can also prepare themselves and their homes for a spring storm. Key tips include:

• Compile a list of emergency contacts, including 1-888-LIGHTKC (1-888-544-4852) and www.kcpl.com/reportoutage for reporting an outage to KCP&L. Customer outage reports are the best way for KCP&L to know about a power outage and they provide information that helps better determine the full extent of the outage.

Assemble a storm kit that contains a battery-powered radio or TV, flashlights, blankets and other essential items. Keep it centrally located, and ensure all family members know where to find it. See a video on how to build your own storm kit visit www.kcpl.com/stormkit.

• Register with KCP&L as a Medical Customer by calling 1-888-471-5275 if any members of your household are homebound and depend on electrical life-support equipment that is not supported by back-up power supply. KCP&L wants to remind those who are already registered as Medical Customers that the program requires an annual enrollment process and an application that involves doctors’ approval. For more information visit www.kcpl.com/medicalcustomers.

• When a storm threatens your area, watch the local news (TV, radio and/or online) and check KCP&L’s Facebook page for regular updates.

• After a storm, stay clear of downed power lines. If the lines are on the ground, they may be energized and deadly. Contact KCP&L immediately to report a downed power line at 1-888-471-5275. If the power is out at your home, disconnect or shut off appliances that will automatically come on when the power is restored such as a washer or dryer, air conditioner and television. If all appliances come on at once, it may overload the circuits.

KCP&L also takes steps to prepare for inclement weather, like thunderstorms, which could cause damage to the electrical system.

“KCP&L prepares year-round for storms and power outages,” said Kurtz. “We have a Storm Evaluation and Restoration Plan if we experience a significant outage related to a storm, and we have additional crews on call when adverse weather is predicted.”

For the most up-to-date information about power outages and restoration, view KCP&L’s real-time Outage map at www.kcpl.com/outages-and-weather/outage-map.

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