KCP&L says be safe in summer heat

June 5, 2014 

KCP&L wants customers to be prepared for extreme temperatures that may occur this summer.

With days slowly heating up, KCP&L wants to make sure customers are prepared for extreme temperatures that may impact our region.

KCP&L wants to remind customers of safety tips and bill payment options available for those in need of assistance.

“Our number one priority is the safety of our customers and employees and we want to provide tips that can help everyone keep cool during times of extreme heat,” said Elizabeth Danforth, director of Public Affairs at KCP&L.

When temperatures reach extremes this summer:

• seek a cool public place, such as a library or mall if you don’t have air conditioning or fans. Call United Way 2-1-1 for assistance or more information about public cooling centers in Missouri or Kansas.

• control your home’s temperature by closing shades, blinds, drapes and curtains.

• use ceiling and portable fans to circulate air.

• keep your air conditioner clean and free from debris. Make sure the filter is clean and change it when necessary.

• drink plenty of water and avoid strenuous activity. Wear loose fitting, lightweight, natural fiber clothing.

For more tips about how to stay cool and save energy during a heat wave, visit http://www.kcpl.com/bea


Customers who are behind on their bills and need to establish payment arrangements should contact customer service to learn about programs that may be available to them. KCP&L customers can call the Customer Care Center at (888) 471-5275.

The Hot Weather Rule will take effect on June 1 and runs through Sept. 30.

KCP&L observes this rule in both Kansas and Missouri, so that residential disconnects are prohibited when the temperature is forecast to be above 95 degrees or the heat index above 105 degrees. Customers will be charged for the energy used during the suspended disconnection period.

If you want to help someone who has fallen behind in their bills, consider an Energy Gift. An Energy Gift provides an opportunity to help a friend or family member. This gift lets you help someone by making a payment toward their KCP&L bill. Anyone can purchase an Energy Gift for one of KCP&L’s customers. Another option for helping those in need is by making a one-time or monthly contribution to KCP&L’s Dollar-Aide Program: KCP&L matches 50 cents for every dollar contributed.

For additional information or to help out please visit: http://www.kcpl.com/En


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